BUSINESS ETIQUETTE AND PROTOCOL

Acara

04 – 06 Mei 2020 | IDR 6.750.000 per peserta di Yogyakarta
12 – 14 Mei 2020 | IDR 6.750.000 per peserta di Yogyakarta
09 – 11 Juni 2020 | IDR 6.750.000 per peserta di Yogyakarta

Jadwal Training 2020 Selanjutnya …

TRAINING OBJECTIVES BUSINESS ETIQUETTE AND PROTOCOL

1. Behave correctly in both business and social situations.
2. Interact effectively with different personality types.
3. Represent the organization at various functions.
4. Organize and manage events such as business luncheons and formal dinners.
5. Meet and greet important guests, clients and customers in a proper manner.
6. Deal successfully with the media.

TRAINING OUTLINES BUSINESS ETIQUETTE AND PROTOCOL 

Definitions of Etiquette and Protocol

• What Is Etiquette?
• What Is Protocol?
•  What Is the Right Behavior?
• Image Making and Image Management

Guest Relations

• Gaining Guests Respect
• Proper Greetings and Introductions
• Professional Hand-Shaking
• Business Cards
• People Names (Pronunciation and Remembering)

The Ideal Host

• Key Qualities of the Ideal Host
• Dealing with Different Types of Guests
• Handling Difficult Personalities
• Dealing with Guests Complaints
• Perception and Business Relation

Managing Events and Behavior

• The Business Meal
• Table Manners
• Setting of the Room and Table
• Mistakes to Avoid at Business Meetings
• Phone Etiquette
• Meeting Etiquette
• Email Etiquette

Handling the Media

• Dealing with Questions
• Handling Confidential Information
•  Public Relations

INSTRUCTOR  TRAINING BUSINESS ETIQUETTE AND PROTOCOL

Endy Saputra S.Kom

DELIVERY TYPE

Lecturing, workshop, interactive consultation, and case study.

PARTICIPANTS 

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

JADWAL TRAINING 2020

• 4 – 6 Mei 2020
• 12 – 14 Mei 2020
• 18 – 20 Mei 2020
• 9 – 11 Juni 2020
• 16 – 18 Juni 2020
• 30 Juni – 2 Juli 2020
• 8 – 10 Juli 2020
• 14 – 16 Juli 2020
• 28 – 30 Juli 2020
• 5 – 7 Agustus 2020
• 12 – 14 Agustus 2020
• 25 – 27 Agustus 2020
• 8 – 10 September 2020
• 16 – 18 September 2020
• 22 – 24 September 2020
• 6 – 8 Oktober 2020
• 14 – 16 Oktober 2020
• 21 – 23 Oktober 2020
• 4 – 6 November 2020
• 10 – 12 November 2020
• 17 – 19 November 2020
• 1 – 3 Desember 2020
• 8 – 10 Desember 2020
• 15 – 17 Desember 2020

Hotel Horison Yogyakarta | Yogyakarta
Hotel the 101 Tugu| Yogyakarta
Hotel Phoenix| Yogyakarta

TRAINING FEE

• Biaya training IDR 6.750.000 per peserta – Non-residential, belum termasuk pajak. Pelaksanaan di Yogyakarta minimal peserta 2 orang.
• Venue training lain: Bandung, Surabaya, Malang, Bali, Lombok, Batam, dengan minimal peserta 4 orang. Biaya investasi – call

FASILITAS PELATIHAN

• Training Modul
• Training kits
• Qualified instructor
• Fine bag pack
• Flashdisk berisi materi
• Sertifikat
• Polo shirt
• Training photo
• 2x coffee break dan lunch
• Transport Service dari airport ke hotel (min. 2 orang peserta dari perusahaan yg sama)

BUSINESS ETIQUETTE AND PROTOCOL