BUSINESS PROCESS MAPPING TRAINING

Business Process Mapping

Acara

20 – 21 Februari 2020 | Rp 4.500.000/ peserta di Jakarta
19 – 20 Maret 2020 | Rp 4.500.000/ peserta di Jakarta
20 – 21 April 2020 | Rp 4.500.000/ peserta di Jakarta

Jadwal Training 2020 Selanjutnya …

OVERVIEW TRAINING BUSINESS PROCESS MAPPING

Proses adalah serangkaian kegiatan yang merubah masukan menjadi keluaran. Proses pengenalan dan penggambaran kegiatan-kegiatan yang ada pada suatu organisasi adalah Pemetaan Proses Bisnis (Business Process Mapping). Proses-proses bisnis seringkali tidak tergambar dengan baik sehingga tidak semua anggota organisasi paham atas keseluruhan proses yang ada.

Apapun kegiatan yang dilakukan oleh corporate merupakan gabungan antara input, action, output, dan proses. Untuk menjaga agar customers, employees, dan shareholders puas, maka corporate management harus berjuang mengatasi conflicting priorities. Dampaknya akan terlihat dalam conflicting processes. Untuk membantu mencapai true customer satisfaction, management memerlukan tools yang dapat melakukan holistic approach untuk menganalisa proses-proses tersebut.

Pelatihan ini menggunakan pendekatan holistic approach mengintegrasikan proses-proses perusahaan agar bisa mencapai true customer satisfaction.

Melalui pelatihan ini para peserta akan memperoleh pengetahuan dan skill mengenai tool tersebut diatas. Dalam pelatihan ini akan ditunjukkan juga kepada para peserta bagaimana melakukan analisa dan memperbaiki critical processes dalam organisasi sehingga dapat memberikan service level tertinggi kepada customers-nya baik internal maupun eksternal. Pelatihan ini juga memberikan pemahaman yang jelas apa yang process mapping dapat lakukan bagi korporasi dan penerapan praktis setiap langkah dalam process mapping. Secara umum pelatihan ini menyajikan proven method yang menjamin better processes dan membangun perusahaan yang lebih berfokus pada customer.

Selain itu, melalui pelatihan ini para peserta akan memperoleh ketrampilan dan pemahaman akan proses, manfaat proses, tatakelola proses, memperbaiki proses. Pelatihan ini juga dilengkapi dengan latihan, serta contoh. Para peserta juga akan difasilitasi bagaimana menggunakan software solution for business process mapping yaitu Microsoft Visio dan Enterprise Architect dalam sesi Process Mapping Generation

OBJECTIVES TRAINING BUSINESS PROCESS MAPPING

Setelah mengikuti pelatihan ini, maka Para Peserta akan mendapatkan pengetahuan dan skill Business Process Mappping, khususnya mampu:

• Memahami secara umum dan praktis apa yang dimaksud dengan Process Mapping
• Memahami The Four Major Steps of Process Mapping
• Memahami melakukan Drilling Down into the Process
• Melakukan Process Indentification
• Memahami bagaimana melakukan Information Gathering terkait dengan Process Mapping
• Mampu melakukan Interviewing and Map Generation
• Mampu melakukan Building Map
• Mampu melakukan analisa Process Map, Customer Map, Spaghetti Map, dan RACI Matrices
• Menggunakan Business Process Mapping Software i.e. Microsoft Visio,Enterprise Architect

BUSINESS PROCESS MAPPING TRAINING OUTLINE

HARI KE 1

1. INTRODUCTION TO PROCESS MAPPING

• What is PROCESS MAPPING
• Why process mapping is important
• The standard symbols used in process mapping
• Types of process maps
• Process mapping as a continuous improvement tool.
• The 4 major steps of process mapping: Process Identification, Information Gathering, Interviewing and Map Generation., Analyzing the Data.
• Customer Mapping
• Spaghetti Maps and RACI Matrices
• Comprehensive Example
• JayKayCo Case Study

2. DRILLING DOWN INTO THE PROCESS.

• Process Defined.
• Processes, Units, Tasks, and Actions.
• Identifying Inputs and Outputs to Units.
• Defining Task and Action Levels
• Comprehensive Example

Exercises and Discussion:

• Identifying Inputs, Transformations, and Outputs
• Identifying Units within a Process
• Unit Inputs and Outputs
• Identifying Tasks, Actions, and the Related Inputs and Output
• Human Resources Processes

3. PROCESS IDENTIFICATION.

• Finding the Story
• Identifying Company Processes
• Business Process Timeline Worksheets
• Comprehensive Example

Exercises and Discussion:

• Identifying the Process Trigger.
• Determining Which Actions Are Trigger Points.
• Identifying All Customer Trigger Points.
• Naming the Processes.
• Naming All Potential Triggers.
• Supporting Processes
• Additional Supporting Processes.
• Defining the Hiring Process.

4. INFORMATION GATHERING.

• Describe the Process.
• Interviewing the Process and Unit Owners.
• Process Profile Worksheet.
• Comprehensive Example

Tutorial:

How to use Visio for Business Process Mapping

Exercises and Discussion:

• Identify the Process and Unit Owners
• Improving Process Descriptions
• Providing Process Descriptions
• Matching Owners to Processes
• Identifying Good Objectives
• Writing Objectives
• Identifying Risks
• Determining Risks to Objectives
• Identifying Key Controls
• Identifying Measures of Success
• Completing the Process Profile Worksheet

HARI KE 2

5. INTERVIEWING AND MAP GENERATION.

• Interviewing
• Map Generation
• Comprehensive Example

Tutorial:

How to use Enterprise Architect for Business Process Mapping

Exercises and Discussion:

• Process Mapping Basics
• Decision Trees
• Verb/Noun Format
• A Simple Process Map
• Building Your First Complete Map
• Putting It All Together

6. BUILDING THE MAP

Exercises and Discussion:

• Mapping the Hiring Process

7. ANALYSIS OF THE PROCESS MAPS

• Review the Process Profile Worksheet
• Review the Process Map

Exercises and Discussion:

• Analyzing Approvals
• Analyzing Process Map Loops
• Analyzing Delays, Rework, and Handoffs
• Analyzing the Forms
• Analyzing Unfinished Activities
• Analyzing the Hiring Process

8. CUSTOMER MAPPING.

• Steps of Customer Mapping
• Defining the Job
• Identifying Key Tasks and Actions
• Actions, Inputs, and Outputs
• Measures of Success
• Ranking Measures and Determining Success
• Customer Profile Worksheet
• Creating the Customer Map

Exercises and Discussion:

• Defining the Job
• Identifying Key Tasks
• Actions, Inputs, and Outputs
• Determining Measures of Success
• Completing the Customer Profile Worksheet
• Building a Customer Map
• A Comprehensive Customer Mapping Project

9. SPAGHETTI MAPS AND RACI MATRICES

• Spaghetti Maps
• Identifying the Key Steps
• Building the Actual Map
• Analyzing the Spaghetti Map
• RACI Matrices
• Building the RACI Matrix
• Analyzing the RACI Matrix

Exercises and Discussion:

• Identifying the Key Steps
• Building the As Is Spaghetti Map
• Building the To Be Map
• Spaghetti Mapping the Hiring Process
• Determining Responsibilities
• Building a RACI Matrix
• Analyzing the RACI Matrix

INSTRUCTOR :

Ir. Muhammad Tavip, MPM, Cert.HR (US-Based).

• Muhammad Tavip, Ir., MPM, Cert. HR pemegang sertifikasi internasional Project Management berdasarkan PMBOK – PMI, USA dan Human Resource Management (US-based), Alumni of Institut Teknologi Bandung (1992) dan   Post Graduate Diploma dari University of South Australia, Adelaide (1995).  Beberapa Sertifikasi Internasional yang dipegangnya adalah: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP), IT Infrastructure Library (ITIL ), Disaster Recovery Planning (DRP).
• Memiliki pengalaman lebih dari 15 tahun di bidang IT, Management and Business. Beliau Mengelola Proyek berskala Nasional dan International. Memberikan jasa konsultansi di bidang Project Management dan IT Project Management, Enterprise Project Management using Project Server 2003/2007/2010, Pelatihan dan Konsultansi Implementasi Balanced Scorecard, dan IT Management consulting. Beliau merupakan salah satu pendesain software Balanced Scorecard MBRIO yang telah digunakan beberapa perusahaan swasta berskala UKM.
• Beliau berpengalaman lebih dari 10 tahun memberikan pelatihan baik public maupun in-house dan Coaching untuk bidang IT Management termasuk: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP), IT Infrastructure Library (ITIL V2 and V3 ), Disaster Recovery Planning (DRP), IT Risk Management, Information Security Management based on PBI, , COBIT 5 Foundation, Operation Management ( supply chain management, logistics management, warehouse management, inventory management), project financing.
• Dari tahun 2001 s/d sekarang Beliau telah membimbing lebih dari 5000 para project Manager di Indonesia mempelajari Project Management dan IT Project Management berdasarkan standard defector PMBOK – PMI, USA mulai dari versi 2000, 2004, dan PMBOK 2008.
• Beberapa klien yang pernah mendapatkan bimbingan/ training/coaching/ konsultasi Project Management/ IT Project Management sejak 2001 s/d sekarang diantaranya adalah:
  • PEMERINTAHAN & BUMN:

Bank Indonesia, PT. Bank Mandiri (Persero) Tbk, PT. Bank Negara Indonesia (Persero) Tbk, PT. Bank Rakyat Indonesia (Persero) Tbk, Depnakertrans, Departemen Dalam Negri, Departemen PU, Departemen Agama, Departemen Keuangan, PLN, BKPM, BPKP, PT. PUSRI, Sekolah Staff Komando Angkatan Laut (SESKOAL). PT. Telkom, PT. Sigma Cipta Caraka, Komisi Pemberantasan Korupsi (KPK), PT. Antam, Tbk, PT. Laras Astra Kartika, dll.

• PERUSAHAAN SWASTA:

1. Bank Artha Graha International Tbk, Bank BTN, PT. Bank UOB Buana, Artha Jasa, Kabel Vision, Alcatel, PT. Hindoli (A Cargill Co), Satelindo, Excelcom, Bank Bali, Bank Permata, Tbk, Citra Sari Makmur, PT. Amway Indonesia, PT. Pabrik Kerta Tjiwi Kimia, PT. Astragraphia, Tbk, Metro TV news, PT. Intikom, PT. Bank DKI, Galenium Pharmasia Lab, PT. Unicharm Indonesia, PT. Primacom, PT. Gramedia – Majalah, Swadharma, PT. Data Script, PT. Bank Mega, PT. Astra Oto Parts, Talisman Energy Inc, PT. Berca Hardaya Perkasa, PT. Mandiri Sekuritas, PT. Arutmin, ACC, dll.

• PERUSAHAAN ASING:

Caltex, Unocal, PWC, Chevron, BHP Billiton, Vico Indonesia, PT. Coats Indonesia, PT. Sumiko Leadframe Bintan, PT. Metlife Sejahtera, Santos Asia Pacific Pty Ltd, German Centre, PT. Thames PAM Jaya, PT. AC Nielsen Indonesia, KPC, PT. Freeport Indonesia, PT. Mattel Indonesia, PT. Bank Rabobank International Indonesia, PT. Roche Indonesia, PT. Nestle Indonesia, PT. Arun LNG, PT. Sinar Meadow International Indonesia, PT. Bank HSBC, PT. Oberthur Indonesia, PT. Bank Woori Indonesia, PT. Bank of Tokyo, PT. Atlas Copo, PT. Bank RBS,dll.

• UNIVERSITAS & LSM:

Universitas PETRA, STIE Perbanas, Universitas Trisakti, HIV Foundation, Universitas Maranatha, Universitas Satya Wacana, Universitas Atmajaya World Vision, dll.

VENUE :

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION :

2 days

JADWAL TRAINING 2020

• 20 Feb 2020-21 Feb 2020
• 19 Mar 2020-20 Mar 2020
• 20 Apr 2020-21 Apr 2020
• 07 Mei 2020-08 Mei 2020
• 18 Jun 2020-19 Jun 2020
• 20 Jul 2020-21 Jul 2020
• 20 Agust 2020-21 Agust 2020
• 21 Sep 2020-22 Sep 2020
• 22 Okt 2020-23 Okt 2020
• 19 Nop 2020-20 Nop 2020
• 21 Des 2020-22 Des 2020

INVESTMENT/PERSON

1. 4.500.000/person (full fare) or
2. 4.250.000/person (early bird, payment 1 week before training) or
3. 3.950.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS

1. Training Module
2. Flash Disk contains training material
3. Certificate
4. Stationeries: NoteBook and Ballpoint
5. T-Shirt
6. Backpack
7. Training Photo
8. Training room with Full AC facilities and multimedia
9. Lunch and twice coffeebreak every day of training
10. Qualified Instructor

BUSINESS PROCESS MAPPING TRAINING

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