CONFLICT AND DEALING WITH DIFFICULT PEOPLE
Acara
08 – 10 Januari 2019 | IDR 6.750.000 per peserta di Yogyakarta
22 – 24 Januari 2019 | IDR 6.750.000 per peserta di Yogyakarta
29 – 31 Januari 2019 | IDR 6.750.000 per peserta di Yogyakarta
06 – 08 Februari 2019 | IDR 6.750.000 per peserta di Yogyakarta
Jadwal Training 2019 Selanjutnya …
OBJECTIVES
- Understand the role and function of managers in conflict resolution within the groups and the organizations.
- Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
- Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
- Understand the basic human behavior of difficult people.
- Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.
CONFLICT AND DEALING WITH DIFFICULT PEOPLE COURSE OUTLINE
- Conflict resolution & the communication aspect.
- Opening
- Definition and Sources of Conflict
- Component of Conflict (Interests, Emotions, and Values)
- Models of Conflict
- Bases of Managing Conflict
- Generating vs Confronting Conflict
- The Role of Managers
- The Styles of Managing Conflict
- Force Field Analysis
- The Communication Pyramid
- 12 Barriers to Effective Communication
- Managing Emotions
- Active Listening
- Assertiveness Skills
- Dealing with Difficult People (1)
- Transactional Analysis
- Understanding Basic Human Behavior
- Types of Difficult People
- Strategies of Dealing with Difficult People
- Problems in Giving Feed-back
- Giving Effective Feed-back
- Dealing with Difficult People (2)
- Identification of Personal Needs
- Interaction Principles
- Problems in Coaching
- Coaching and Counseling
- Interviewing Techniques
- Face-to-Face with Difficult People
- Feed-back Session
- Closing
INSTRUCTOR
Dr. Patisina, ST., M. Eng. , CI., HRBP., CT., NLP.
DELIVERY TYPE
Lecturing, diskusi partisipatif, tanya jawab, dan studi kasus
- 8 – 10 Januari 2019
- 22 – 24 Januari 2019
- 29 – 31 Januari 2019
- 6 – 8 Februari 2019
- 12 – 14 Februari 2019
- 19 – 21 Februari 2019
- 4 – 6 Maret 2019
- 19 – 21 Maret 2019
- 26 – 28 Maret 2019
- 9 – 11 April 2019
- 16 – 18 April 2019
- 23 – 25 April 2019
- 7 – 9 Mei 2019
- 14 – 16 Mei 2019
- 21 – 23 Mei 2019
- 18 – 20 Juni 2019
- 25 – 27 Juni 2019
- 3 – 5 Juli 2019
- 16 – 18 Juli 2019
- 23 – 25 Juli 2019
- 6 – 8 Agustus 2019
- 20 – 22 Agustus 2019
- 27 – 29 Agustus 2019
- 3 – 5 September 2019
- 17 – 19 September 2019
- 24 – 26 September 2019
- 8 – 10 Oktober 2019
- 22 – 24 Oktober 2019
- 29 – 31 Oktober 2019
- 5 – 7 November 2019
- 19 – 21 November 2019
- 26 – 28 November 2019
- 3 – 5 Desember 2019
- 10 – 12 Desember 2019
- 17 – 19 Desember 2019
Hotel Ibis Styles Dagen | Yogyakarta
Hotel The 101 Tugu | Yogyakarta
Hotel Novotel | Yogyakarta
TRAINING FEE
- Biaya training IDR 6.750.000 per peserta – Non-residential, belum termasuk pajak. Pelaksanaan di Yogyakarta minimal peserta 2 orang.
- Venue training lain: Bandung, Surabaya, Malang, Bali, Lombok, Batam, dengan minimal peserta 4 orang. Biaya investasi – call
FACILITIES
- Training Modul
- Training kits
- Qualified instructor
- Fine bag pack
- Flashdisk berisi materi
- Sertifikat
- Polo shirt
- Training photo
- 2x coffee break dan lunch
- Transport Service dari airport ke hotel (min. 2 orang peserta dari perusahaan yg sama)
MANAGING CONFLICT AND DEALING WITH DIFFICULT PEOPLE