CUSTOMER SERVICE MANAGEMENT – Available Online

04 Feb, 2021 Customer Service, Online Training, Yogyakarta 0

JADWAL ONLINE TRAINING

08 – 09 Februari 2021 | Rp 2.900.000,- Online Training
15 – 16 Februari 2021 | Rp 2.900.000,- Online Training

JADWAL TRAINING KELAS

08 – 09 Februari 2021 | Rp 6.900.000,- di Hotel Ibis Malioboro, Yogyakarta
15 – 16 Februari 2021 | Rp 6.900.000,- di Hotel Ibis Malioboro, Yogyakarta

Jadwal Training Kelas Selanjutnya …

Training Background Customer Service Management

Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn’t and identify how you can understand and provide good customer service.

Many businesses want to achieve “good customer service”. Right now that’s the brass ring of business training and vision-casting and many companies are analyzing their current mission and realigning it to be increasingly customer-focused.

The design of the course is to give participants a thorough understanding of the principles of economics that are applied to the functions of individual decision makers, both consumers and producers, within the larger economic system.

Training Objectives Customer Service Management

Understand effective methods and strategies for creating excellent customer service.
Understand the challenges and problem solving methods of customer service.
Learn to recognize and provide not must “good” but “exceptional” customer service
Learn how to recognize “poor” customer service.
Learn how to “wow” your customer understand the communications in customer service.
Learn how to be more than just a business acquaintance. Learn how to be your customer’s friend and create loyalty

Training Audience

Individuals with intensive interaction with customers and with the strong interest on customer service management

Contents Customer Service Management

Welcoming customers

The value of excellent customer service
Why are we here?

Tourism, leisure and hospitality

The tourism, leisure and hospitality industry
The benefits of tourism
The value of tourism

Understanding your customers

The customer experience

Delivering service excellence

Key elements of customer service
Customer service trends
Setting and maintaining standards
First impressions

Communicating successfully

The communication process
Types of communication
Are you listening?
That’s a good question…
Telephone techniques

Providing information and advice

Presenting information to customers
Knowing your local area
Giving directions

Meeting specific needs

Providing an accessible service
Language and cultural diversity
Welcoming customers of all ages

Dealing with difficult situations

I’m the nice customer
The causes of dissatisfaction
Handling complaints
Resolving problems

Boosting business

Using customer service to boost business
Improving quality

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

JADWAL, METODE, KETENTUAN, INVESTASI DAN FASILITAS ONLINE TRAINING

Jadwal Online Training 2021

5 – 6 Februari 2021
8 – 9 Februari 2021
10 – 11 Februari 2021
15 – 16 Februari 2021
17 – 18 Februari 2021
19 – 20 Februari 2021
22 – 23 Februari 2021
24 – 25 Februari 2021
26 – 27 Februari 2021
1 – 2 Maret 2021
3 – 4 Maret 2021
5 – 6 Maret 2021
8 – 9 Maret 2021
12 – 13 Maret 2021
15 – 16 Maret 2021
17 – 18 Maret 2021
19 – 20 Maret 2021
22 – 23 Maret 2021
24 – 25 Maret 2021
26 – 27 Maret 2021
29 – 30 Maret 2021
31 Maret – 1 April 2021
5 – 6 April 2021
7 – 8 April 2021
9 – 10 April 2021
12 – 13 April 2021
14 – 15 April 2021
16 – 17 April 2021
19 – 20 April 2021
21 – 22 April 2021
23 – 24 April 2021
26 – 27 April 2021
28 – 29 April 2021
30 April – 1 Mei 2021
3 – 4 Mei 2021
5 – 6 Mei 2021
7 – 8 Mei 2021
10 – 11 Mei 2021
24 – 25 Mei 2021
28 – 29 Mei 2021
2 – 3 Juni 2021
4 – 5 Juni 2021
7 – 8 Juni 2021
9 – 10 Juni 2021
11 – 12 Juni 2021
14 – 15 Juni 2021
16 – 17 Juni 2021
18 – 19 Juni 2021
21 – 22 Juni 2021
23 – 24 Juni 2021
25 – 26 Juni 2021
28 – 29 Juni 2021
30 Juni – 1 Juli 2021
2 – 3 Juli 2021
5 – 6 Juli 2021
7 – 8 Juli 2021
9 – 10 Juli 2021
12 – 13 Juli 2021
14 – 15 Juli 2021
16 – 17 Juli 2021
21 – 22 Juli 2021
23 – 24 Juli 2021
26 – 27 Juli 2021
28 – 29 Juli 2021
30 – 31 Juli 2021
2 – 3 Agustus 2021
4 – 5 Agustus 2021
6 – 7 Agustus 2021
11 – 12 Agustus 2021
13 – 14 Agustus 2021
18 – 19 Agustus 2021
20 – 21 Agustus 2021
23 – 24 Agustus 2021
25 – 26 Agustus 2021
27 – 28 Agustus 2021
30 – 31 Agustus 2021
1 – 2 September 2021
3 – 4 September 2021
6 – 7 September 2021
8 – 9 September 2021
10 – 11 September 2021
13 – 14 September 2021
15 – 16 September 2021
17 – 18 September 2021
20 – 21 September 2021
22 – 23 September 2021
24 – 25 September 2021
27 – 28 September 2021
29 – 30 September 2021
1 – 2 Oktober 2021
4 – 5 Oktober 2021
6 – 7 Oktober 2021
8 – 9 Oktober 2021
11 – 12 Oktober 2021
13 – 14 Oktober 2021
15 – 16 Oktober 2021
20 – 21 Oktober 2021
22 – 23 Oktober 2021
25 – 26 Oktober 2021
27 – 28 Oktober 2021
29 – 30 Oktober 2021
1 – 2 November 2021
3 – 4 November 2021
5 – 6 November 2021
8 – 9 November 2021
10 – 11 November 2021
12 – 13 November 2021
15 – 16 November 2021
17 – 18 November 2021
19 – 20 November 2021
22 – 23 November 2021
24 – 25 November 2021
26 – 27 November 2021
29 – 30 November 2021
1 – 2 Desember 2021
3 – 4 Desember 2021
6 – 7 Desember 2021
8 – 9 Desember 2021
10 – 11 Desember 2021
13 – 14 Desember 2021
15 – 16 Desember 2021
17 – 18 Desember 2021
20 – 21 Desember 2021
22 – 23 Desember 2021
27 – 28 Desember 2021
29 – 30 Desember 2021

Metode Training Online

Metode pelatihan online dapat dilakukan dengan dua metode dimana Peserta dapat memilih metode yang sesuai. Metode tersebut adalah :

Metode Peserta Belajar Online Mandiri (Asinkron) yaitu:

Peserta mendownload materi pelatihan (dalam bentuk file PPT/PDF/video) dan belajar mandiri dengan waktu belajar diatur sendiri oleh peserta.
Masa aktif tayang setiap materi pelatihan 4 minggu dengan disediakan konsultasi maks 4 jam online dihitung sejak materi mulai ditayangkan.
Apabila diperlukan peserta dapat diskusi atau konsultasi terkait dengan materi yang akan difasilitasi oleh konsultan/trainer melalui berbagai media seperti Google Meet, Hang Out, Zoom, Team link, atau WhatsApp sesuai dengan kesepakatan.
Tersedia paket harga khusus jika ada beberapa orang mendaftar untuk training yang sama dan dari perusahaan yang sama

Metode Live Online Training (Sinkron) yaitu:

Instruktur mengajar secara LIVE dengan durasi 4 jam perhari selama 2 hari secara terjadwal
Media Live training dapat menggunakan Google Meet, Hang Out, Zoom atau Team link.
Tersedia harga khusus jika training yang sama diikuti oleh beberapa peserta dari perusahaan yang sama

Ketentuan Online Training

Persiapan Peserta

Dianjurkan menggunakan laptop, bukan smartphone.
Koneksi internet yang stabil.
Buku dan alat tulis.

Platform yang digunakan

Beberapa alternative platform Zoom, Google Meet, Hang Out, Team link atau Webex untuk conference live training
Materi, tugas dan dokumen lain akan diupload dalam Google Classroom
Peserta menginstall aplikasi sesuai yang akan digunakan

Investasi dan Fasilitas Online Training

Course Fee Rp 2.900.000
Modul online training
Certificate training Hardcopy dan atau Softcopy

JADWAL DAN INVESTASI TRAINING KELAS

Jadwal Training 2021

Hotel Ibis Malioboro, Yogyakarta

8 – 9 Februari 2021
15 – 16 Februari 2021
22 – 23 Februari 2021
1 – 2 Maret 2021
8 – 9 Maret 2021
22 – 23 Maret 2021
29 – 30 Maret 2021
5 – 6 April 2021
12 – 13 April 2021
19 – 20 April 2021
26 – 27 April 2021
3 – 4 Mei 2021
10 – 11 Mei 2021
24 – 25 Mei 2021
2 – 3 Juni 2021
7 – 8 Juni 2021
14 – 15 Juni 2021
21 – 22 Juni 2021
28 – 29 Juni 2021
5 – 6 Juli 2021
12 – 13 Juli 2021
21 – 22 Juli 2021
26 – 27 Juli 2021
2 – 3 Agustus 2021
11 – 12 Agustus 2021
18 – 19 Agustus 2021
23 – 24 Agustus 2021
30 – 31 Agustus 2021
6 – 7 September 2021
13 – 14 September 2021
20 – 21 September 2021
27 – 28 September 2021
4 – 5 Oktober 2021
11 – 12 Oktober 2021
20 – 21 Oktober 2021
25 – 26 Oktober 2021
1 – 2 November 2021
8 – 9 November 2021
15 – 16 November 2021
22 – 23 November 2021
29 – 30 November 2021
6 – 7 Desember 2021
13 – 14 Desember 2021
20 – 21 Desember 2021
27 – 28 Desember 2021

Investasi dan Fasilitas Training Kelas

Rp 6.900.000 (Non Residential)
Jika Perusahaan/ Instansi mengirimkan lebih dari satu peserta pada judul dan tanggal yang sama maka akan di berikan potongan harga pada peserta kedua dan seterusnya masing – masing sebesar Rp 1.000.000 per peserta.
VIP training Rp 8.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak PPn 10%)
Quota minimum 2 peserta
Fasilitas: Certificate, Training kits, USB, Lunch, Coffe Break, Souvenir
Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/ Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)