Customer Service through ISO Standards Service Management System – CONFIRMED
ACARA
15 – 17 Januari 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
22 – 24 Januari 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
29 – 31 Januari 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
05 – 07 Februari 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
19 – 21 Februari 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta – CONFIRMED
Jadwal Training 2018 Selanjutnya …
Deskripsi Training Building Outstanding Customer Service
- Every Business is a Service Business. Does Your Service Put a Smile on the Customer’s Face? Service with Smile thanks to ISO Standards.
- Profit not just through Customer Satisfaction but also comes from Delighting Customer and Surprising Customer.
- Customer Delight and Customer Surprise through Outstanding Customer Service.
- Outstanding Customer Service through Implementation of the Customer Service Management Systems based-on ISO Standards.
- Parts of Outstanding CS Management System are:
- Service Management System
- Design & Transition of New or Changed Services
- Service Delivery Processes
- Relationship Process
- Resolution (Problem Solving/Improvement) Process
- Control Processes
Tujuan Training Building Outstanding Customer Service
- Peserta memahami Jenis, Tipe dan Karakteristik dari Pelanggan/Customer
- Peserta memahami cara membina berhubungan dengan berbagai Jenis, Tipe dan Karakteristik Customer
- Peserta memahami Karakteristik dari Service/Layanan
- Peserta memahami masalah-masalah dalam Customer Service dan Customer Satisfaction
- Peserta memahami mengembangkan Outstanding Customer Service Management System based-on ISO
Materi Training Building Outstanding Customer Service
- What, Who and Why Customers – ISO 9000 Series
- How to Treat Customers
- Customer Satisfaction Conceptual Model
- Five Determinants of Service Quality
- Five Gaps of Service Quality
- Customer Satisfaction Code of Conduct – ISO 10001
- Measuring Customer Satisfaction – ISO 10004
- Customer Complaint Handling – ISO 10002
- Customer Dispute Resolution – ISO 10003
- Customer Service and Business Relationship Program – BS/ISO 11000
- Understanding Clause 4 to 9 of the Service Mangement System – ISO/IEC 20000-1
- Steps to develop the Customer Service Management System based-on ISO Standards
Metode Training Building Outstanding Customer Service
- Presentasi
- Diskusi & Tanya-Jawab
- Bedah Kasus
Peserta Training Building Outstanding Customer Service
- Setiap Orang yang bertanggung-jawab pada Customer Service & Customer Satisfaction
- Marketing Executive
- Human Resources Executive
- Financial Accounting Management Executive
- Setiap Orang yang berminat pada Customer Service & Customer Satisfaction
Jadwal Training 2018
- Hotel Ibis Malioboro ,Yogjakarta
- 15 – 17 Januari 2018
- 22 – 24 Januari 2018
- 29 – 31 Januari 2018
- 05 – 07 Februari 2018
- 12 – 14 Februari 2018
- 19 – 21 Februari 2018
- 26 – 28 Februari 2018
- 05 – 07 Maret 2018
- 12 – 14 Maret 2018
- 19 – 21 Maret 2018
- 26 – 28 Maret 2018
- 02 – 04 April 2018
- 09 – 11 April 2018
- 16 – 18 April 2018
- 23 – 25 April 2018
- 02 – 04 Mei 2018
- 07 – 09 Mei 2018
- 14 – 16 Mei 2018
- 21 – 23 Mei 2018
- 30 Mei – 01 Juni 2018
- 04 – 06 Juni 2018
- 25 – 27 Juni 2018
- 02 – 04 Juli 2018
- 09 – 11 Juli 2018
- 16 – 18 Juli 2018
- 23 – 25 Juli 2018
- 30 Juli – 01 Agustus 2018
- 06 – 08 Agustus 2018
- 13 – 15 Agustus 2018
- 20 – 21 Agustus 2018
- 27 – 29 Agustus 2018
- 03 – 05 September 2018
- 12 – 14 September 2018
- 17 – 19 September 2018
- 24 – 26 September 2018
- 01 – 03 Oktober 2018
- 08 – 10 Oktober 2018
- 15 – 17 Oktober 2018
- 22 – 24 Oktober 2018
- 29 – 31 Oktober 2018
- 05 – 07 November 2018
- 12 – 14 November 2018
- 21 – 23 November 2018
- 26 – 28 November 2018
- 03 – 05 Desember 2018
- 10 – 12 Desember 2018
- 17 – 19 Desember 2018
- 26 – 28 Desember 2018
Investasi dan Fasilitas
- Rp. 6.900.000 (Non Residential, Belum Termasuk Pajak)
- VIP training Rp 8.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak)
- Quota minimum 2 peserta
- Fasilitas : Certificate,Training kits, USB,Lunch,Coffe Break, Souvenir
- Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)
Lead Instruktur Training Building Outstanding Customer Service
Mochammad Aulia Rinadi And Team
Building Outstanding Customer Service through ISO Standards Service Management System