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Customers Service Excellent

09 May, 2014 Customer Service, Service and Support, Yogyakarta

ACARA

Mei 21 – 23, 2014 | Rp. 7.500.000 per peserta di Hotel UNY, Yogyakarta
Jun 11 – 13, 2014 | Rp. 7.500.000 per peserta di Hotel UNY, Yogyakarta
Jul 09 – 11, 2014 | Rp. 7.500.000 per peserta di Hotel UNY, Yogyakarta
Agst 13 – 15, 2014 | Rp. 7.500.000 per peserta di Hotel UNY, Yogyakarta

Jadwal Training 2014 Selanjutnya …

 

TRAINING ABSTRACK Customers Service Excellent

Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan yang memuaskan. Dengan berinteraksi dapat membangun kesempatan untuk mempromosikan produk, layanan dan perusahaan. Namun tidak mudah bagi pihak perusahaan untuk menjalankannya. Sukses dalam menciptakan kepuasan peklanggan sangat tergantung dari tingkat keahlian customer service. Dalam pelatihan ini akan dibahas bagaimana meningkatkan keahlian peserta menjadi customer service yang handal.

TRAINING OUTLINE Customers Service Excellent

1.   Understanding the service

  • The Basic Concept of Customer Service
  • The role of customer service

2.   Delivering the best service

  • The Ten Commandments of great Customer Service
  • Enhancing ability in delivering Effective Customer Service

3.   Understanding the customer

  • Needs of customer
  • Why customers switch the service   provider?
  • How to handle customer
  • How to handle difficult customer

4.   Handling complaint

  • Effective Complaint Handling Process
  • Understanding Customers’ Points Of View
  • Build Effortless Rapport With Your Customers

5.   Written Exercise

6.   Etiquettes in Customer Service

  • The Objectives
  • The Function

7.   Role Play 1 – How to deliver the best service?

8.   The Basic skill of Customer Service Personnel

  • Appearance
  • Attitude
  • Language
  • Body Language
  • Behavior

9.    Role play 2 – How to deliver the service?

10.  Wrap Up

  • Do’s and don’ts in customer service
  • Customer Service Excellence in several companies

 

TRAINING PARTICIPANT Customers Service Excellent

Semua karyawan di bagian garda depan / bagian pelayanan pelanggan baik eksternal maupun internal karyawan

TRAINING INSTRUCTOR Customers Service Excellent

Veny Hidayat, MPsi, Psikolog

 

TRAINING DATE  AND VENUE Customers Service Excellent

Hotel UNY Yogyakarta

  • Mei 21 – 23, 2014
  • Jun 11 – 13, 2014
  • Jul 09 – 11, 2014
  • Agst 13 – 15, 2014
  • Sep 10 – 12, 2014
  • Okt 08 – 10, 2014
  • Nov 12 – 14, 2014
  • Des 10 – 12, 2014
  • 08.00  – 16.00 WIB

TRAINING FEE Customers Service Excellent

Biaya Rp. 7.500.000 per peserta (Non Residential).
TRAINING FACILITIES Customers Service Excellent
Training Modules, Training Kit, Certificate, Exclusive Souvenir, Dinner & City Tour, Coffee Break & Lunch

Effective Customers Service Excellent

 

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