INBOUND & OUTBOUND SALES CALL

Acara

27 – 28 Januari 2020 | Rp 4.500.000/ peserta di Jakarta
10 – 11 Februari 2020 | Rp 4.500.000/ peserta di Jakarta
09 – 10 Maret 2020 | Rp 4.500.000/ peserta di Jakarta

Jadwal Training 2020 Selanjutnya …

TUJUAN TRAINING INBOUND & OUTBOUND SALES CALL

Sesudah mengikuti program ini, peserta akan mampu untuk :

• Menggali kebutuhan customer.
• Proses penjualan.
• Berbicara dengan bahasa customer.
• Menghindari kesalahan sales yang umumnya terjadi.
• Memaksimalkan efektifitas interaksi dengan customer

SIAPA YANG HARUS MENGIKUTI TRAINING INBOUND & OUTBOUND SALES CALL INI :

Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.

MATERI TRAINING INBOUND & OUTBOUND SALES CALL

Hari Pertama :

ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS

 Role of Telemarketer

• Setting Standard for Telemarketing
• The role of Tele Marketer
• Goal Setting
• The advantages and disadvantages of selling on the telephone

Communication Overview

• Spoken Communication
• Improving the Communication Effectiveness
• Structure of Communication

Questioning Technique and Listening Skills

• The Type of Questions
• Effective Questioning Techniques
• Active and Passive Listening
• Improving Listening Skill

Telephone Communication

• Telephone Etiquette
• Key Phases of an In/outbound Call

Hari Kedua :

SELLING SKILLS

 Preparation

• Taking advantage of the telephone
• Call objectives and materials
• Knowing your customer

Opening The Call

• The Call Structure
• Building Rapport
• Finding And Developing Needs
• Question Structure
• Designing questions

Matching Needs And Presenting Solutions

• The Benefit Sequence
• Getting Agreement
• Reaching agreement in a professional manner
• Handling objections/reservations

Post Call Activities

• Records
• Follow-up

INSTRUCTOR : Widijatmoko And Team

VENUE : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

DURASI TRAINING INBOUND & OUTBOUND SALES CALL: 2 hari

JADWAL TRAINING 2020

• 27 Jan 2020-28 Jan 2020
• 10 Feb 2020-11 Feb 2020
• 09 Mar 2020-10 Mar 2020
• 27 Apr 2020-28 Apr 2020
• 04 Mei 2020-05 Mei 2020
• 08 Jun 2020-09 Jun 2020
• 27 Jul 2020-28 Jul 2020
• 10 Agust 2020-11 Agust 2020
• 28 Sep 2020-29 Sep 2020
• 12 Okt 2020-13 Okt 2020
• 09 Nop 2020-10 Nop 2020
• 28 Des 2020-29 Des 2020

HARGA INVESTASI/PESERTA : 

1. 4.500.000/peserta (bayar penuh) atau
2. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training) atau
3. 3.950.000/peserta (peserta bergroup yang terdiri dari 4 peserta atau lebih dari 1 perusahaan yang sama)

FACILITIES FOR PARTICIPANTS :

1. Modul Training
2. Flashdisk Training berisimateri training
3. Sertifikat
4. ATK: Notesdan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training denganfasilitas Full AC dan multimedia
9. Makansiangdan 2 kali coffeebreak
10. Instruktur yang Qualified

INBOUND & OUTBOUND SALES CALL

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