ISO/ IEC 20000: IT SERVICE MANAGEMENT

Event

20 – 21 Februari 2020 | Rp 4.500.000/ peserta di Jakarta
19 – 20 Maret 2020 | Rp 4.500.000/ peserta di Jakarta
08 – 09 April 2020 | Rp 4.500.000/ peserta di Jakarta

Jadwal Training 2020 Selanjutnya …

IT SERVICE MANAGEMENT OBJECTIVE

• Explain the purpose and intent of the ISO 20000 standards
• Describe the requirements of ISO 20000
• Understand the IT Service Management cycles
• Understand the purpose and requirements of ISO 20000 as a tool for the continual improvement of the service management.

IT SERVICE MANAGEMENT TRAINING OUTLINE

Day 1: Introduction to the IT Service Management based on ISO 20000 Standard

• Overview of the ISO 20000 Service Management standard
• Scope and applicability
• Requirements for a management system
• Planning and implementing ITSM (PDCA)

Day 2: Launching and implementing ISO 20000 standard

• Service delivery processes:
  • Service Level Management
  • Service Reporting
  • Capacity Management
  • Service Continuity and Availability Management
  • Budgeting and accounting for IT Services
  • Information Security Management
• Release Process
• Resolution Process (Incident and problem management)

• Relationship Process (Business Relationship and Supplier Management)
• Control Process (Configuration and Change Management)
• Alignment  of ITIL and ISO 20000 standard
• Implementing a documentation management framework
• Case study

INSTRUKTUR

Mokhammad Hadi Cahyono, ST.

VENUE 

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION

 2 days

JADWAL TRAINING 2020

• 20 Feb 2020-21 Feb 2020
• 19 Mar 2020-20 Mar 2020
• 08 Apr 2020-09 Apr 2020
• 07 Mei 2020-08 Mei 2020
• 18 Jun 2020-19 Jun 2020
• 06 Jul 2020-07 Jul 2020
• 20 Agust 2020-21 Agust 2020
• 07 Sep 2020-08 Sep 2020
• 22 Okt 2020-23 Okt 2020
• 19 Nop 2020-20 Nop 2020
• 07 Des 2020-08 Des 2020

INVESTMENT/ PERSON

1. 4.500.000/person (full fare) or
2. 4.250.000/person (early bird, payment 1 week before training) or
3. 3.950.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS

1. Training Module
2. Flashdisk contain training material
3. Certificate
4. NoteBook and Ballpoint
5. T-Shirt
6. Backpack
7. Training Foto
8. Training room with full ac facilities and multimedia
9. Lunch and twice coffee break everyday of training
10. Qualified Instructor

ISO/IEC 20000: IT SERVICE MANAGEMENT

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