ITIL – Information Technology Infrastructure Library
Acara
08 – 09 Juni 2020 | Rp 5.525.000 di Amaris La Codefin/ Santika Hayam Wuruk, Jakarta
23 – 24 Oktober 2020 | Rp 5.525.000 di Amaris La Codefin/ Santika Hayam Wuruk, Jakarta
18 – 19 Desember 2020 | Rp 5.525.000 di Amaris La Codefin/ Santika Hayam Wuruk, Jakarta
PROGRAM DESCRIPTION TRAINING ITIL
This entry-level qualification training offers participants general awareness of key concepts, structure, elements, and terminology used in IT Infrastructure Library (ITIL) Service Lifecycle, including linkages between Lifecycle stages, core principles, processes implemented and their contribution to Service Management practices.
Upon completion, candidates can expect to gain a general overview, and basic knowledge and understanding of IT Infrastructure Library (ITIL).
PROGRAM OBJECTIVES
In details, at the end of this training, attendeesare expected to:
- 1.Comprehend Service Management as a practice
- 2.Understand ITIL Service Lifecycle
- 3.Master concepts and definitions
- 4.Valuekey principles, structures and Models
- 5.Raisetheir awareness on selected processes
- 6.Profile selected functions and roles
- 7.Understand technology and architecture
- 8.Utilize competence and training
PROGRAM CONTENT TRAINING ITIL
|
NO |
SESSIONS |
HOURS |
|
1 |
CommencingService Management and ITIL |
1 |
|
2 |
Mastering Service Strategy and Demand Management |
2 |
|
3 |
Valuing Service Design |
2 |
|
4 |
Mastering Service Catalogue and Service Level Management |
1 |
|
5 |
Familiarizing Service Transition |
2 |
|
6 |
Commencing Change Management, Asset and Configuration Management |
1 |
|
7 |
Valuing Knowledge, Release and Deployment Management |
1 |
|
8 |
Mastering Service Operation |
2 |
|
9 |
Understanding Event, Incident, Request Management |
1 |
|
10 |
Commencing Problem and Access Management |
1 |
|
11 |
Planning for Continual Service Improvement |
1 |
|
12 |
Mastering Authority Matrix with RACI Model |
1 |
| TOTAL HOURS |
16 |
TRAINING METHODOLOGY
In order for effective learning and full appreciation, the course will be delivered with 30% of the time devoted to important concepts and other theory topics and 70% allotted for hands-on lab exercise and case studies. Training lead will be assisted by presentation slides and actual demonstrations for clear understanding and smooth follow-through during the sessions. Active participation will be encouraged through individual work and collaborative effort.
TARGETED PARTICIPANTS
Officers, supervisors and managers or any personnel who require basic understanding of IT framework, how ITIL is implemented to enhanced the quality of IT Service Management within their organization. On top of that, it is also intended for anyone who needs to be informed about, or contribute to an ongoing service improvement programme.
WORKSHOP LEADER TRAINING ITIL
Goutama Bachtiar
A seasoned enterprise technologist and now budding entrepreneur with 14 years of experiences comprises 12 years of training and education, 7 years of strategic partnership, 8 years of IT Audit, 4 years of service delivery, 8 years of writing and courseware, as well as 6+ years of consulting, software development, project management and network administration.
He has been actively serving as ISACA Subject Matter Expert and Exam Developer along with PMI Program Evaluator and Guest Lecturer in top-tier universities for Master and Undergraduate program, both physical and online, in Indonesia and the U.S.
Various strategic positions he has helmed are Vice Chairman and Acting Chairman, Executive Board Member, Co-Founder, Country Channel Manager, Project Lead and Group Leader. Thus far his project engagement involves broad activities of consultancy, training, content, courseware, copywriting, information systems, enterprise application, programs, web development, to translation.
Today he also has written triple digit articles concerning ICT, management and business in a variety of local and foreign, in leading media and companies. His areas of training are IT Audit, IT Project Management, IT Governance, IT Service Management, COBIT, PMBOK, SEO and Social Media.
Companies he has delivered his trainings are UMW Sdn Bhd, Malaysia Securities Commission, SME Bank, PLN, CIMB Niaga, Aero Systems, Newmont Nusa Tenggara, Artha Graha Bank, Artajasa, Prodia Widyahusada, Thiess, Boehringer Ingelheim, Hokinda Citralestari, DPLK, BPD Jabar Banten, Lintas Media Danawa, Cahaya Listrindo and Universitas Krida Wacana.
Lokasi Training
Amaris Hotel La Codefin Kemang/ Neo Hotel – Kebayoran/ Hotel Santika Premiere Hayam Wuruk , Jakarta
FEE
- Rp. 4.450.000 ,- (REG for 3 person/more; payment 1 week before training)
- Rp. 4.650.000 ,- (REG 2 weeks before; payment 1 week before training)
- Rp. 5.150.000 ,- (On The Spot; payment at the latest training)
- Rp. 5.525.000 ,- (Full fare)
IT Infrastructure Library Foundation