ITIL® Service Transition

04 Dec, 2018 IT Strategic & System, Jakarta 0

Event

Jadwal Training 2019 Selanjutnya …

Program Description:

The ITIL® ST (Service Transition) course is part of the ITIL Intermediate Lifecycle stream. The course prepares candidates to take the ITIL Service Transition Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Transition Certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam, and certificate is to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Transition publication.

Program Objectives:

At the end of the program, the participants will be able to:

Understand the ITIL Service Transition
Know and understand the Service Transition principles and processes
Manage people through service transitions
Organize for Service Transition
Identify the challenges, critical success factors, and risks
Implement and improve on Service Transition

Target Audience:

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers who require a detailed understanding of the ITIL Service Transition phase of the Lifecycle and the affected processes, functions and activities, and the application.

Duration:

This program is 4 days of intensive training class.

Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.

Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Service Transition Exam.

Award:

ITIL® Service Transition Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)

Program Modules:

Module 1 : Introduction

Service Transition introduction
Purpose and objectives
Scope of Service Transition
Service Transition processes
Value to business
Context of Service Transition
Service Transition inputs and outputs
The ITIL certification scheme
The exam format

Module 2 : Principles

Service Transition contents
Principles and policies
Best practices
Optimizing Service Transition performance
Metrics for alignment with Business and IT plans
Metrics for Service Transition

Module 3 : Processes

Transition planning and support
Change management
Service asset and configuration management
Release and deployment management
Service validation and testing
Service evaluation

Module 4 : Activities

Communication
Organizational change
Organizational change products
Planning/implementing change
Resistance to change
Stakeholder management

Module 5 : Roles and Responsibilities

Introduction
Process owner
Service owner
Organizational context
Relationship with other lifecycle stages
Key roles and responsibilities

Module 6 : Technology Considerations

Considerations of technology
Service Transition support tools
ITSM technology
Knowledge management tools
Collaboration – communities and workflow management
Configuration management system

Module 7 : Implementation and Improvement

Justifying Service Transition
Designing Service Transition
Introducing Service Transition
Cultural change
Risks and value
Implementation challenges, CSF’s and risks
Services Transition under difficult circumstances
Integrated Service Transition processes
Service Transition in a virtual cloud environment

Module 8 : Appendices

Business case study and exercises
Sample exams
Glossary & acronyms
Feedback
Recap

VENUE AND TIME

Time : 09.00AM – 05.00PM
Venue : AXA Tower Kuningan City, Jakarta Selatan

SCHEDULE

21 – 24 January 2019
25 – 28 March 2019
06 – 09 May 2019
15 – 18 July 2019
23 – 26 September 2019
25 – 28 November 2019