ITIL V4. FOUNDATION – Available Online

11 Jan, 2021 IT & Telecom, Online Training, Pasti Jalan Februari 2021, Yogyakarta 0

JADWAL TRAINING ONLINE

13 – 14 Januari 2021 | Rp 2.900.000,- Online Training
05 – 06 Februari 2021| Rp 2.900.000,- Online Training – CONFIRMED

JADWAL TRAINING KELAS

18 – 19 Januari 2021 | Rp 6.900.000,- di Hotel Ibis Malioboro, Yogyakarta
25 – 26 Januari 2021 | Rp 6.900.000,- di Hotel Ibis Malioboro, Yogyakarta

Jadwal Training Kelas Selanjutnya …

Background ITIL V4 Fundamental

This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.

The course provides a comprehensive understanding of the ITIL V4 Framework and how it may be used to enhance the quality of IT Service Management within an organization. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.

The newly updated ITIL guidance will be called ITIL 4 which reflects the new versions role on supporting individuals and organizations during the Fourth Industrial Revolution. The ITIL 4 Foundation course is designed to introduce students to the management of modern IT- enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization.

Objectives ITIL V4 Fundamental

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

The aim of this course is for each participant to gain competencies in the following:

Service Management as a Practice
Service Lifecycle
Key Principles and Models
Generic Concepts
Selected Processes
Selected Roles
Selected Functions
Technology and Architecture
Related standards and frameworks
The issues of implementing ITIL Service Management into an organization and creating a cycle of continuous improvement

Audiance ITIL V4 Fundamental

The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:

IT Managers
CIOs
IT Line Managers
Process stakeholders
Service Delivery Managers
Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)

Contents ITIL V4 Fundamental

Introduction to Service Management and ITIL
- IT Service Management in the Modern World
- About ITIL 4
- The Structure and Benefits of the ITIL 4 Framework
- The ITIL SVS
- The Four Dimensions Model
Key Concepts of Service Management
- Value and Value Co-Creation
  - 2.1.1 Value Co-Creation
- Organizations, Service Providers, Service Consumers, and Other Stakeholders
  - Service Providers
  - Service Consumers
  - Other Stakeholder
- Products and Services
  - Configuring Resources for Value Creation
  - Service Offerings
  - Service Relationships
  - The Service Relationship Model
  - Value: Outcomes, Costs, and Risks
  - Outcomes
  - Costs
  - Risks
  - Utility and Warranty
  - Summary
The Four Dimensions of Service Management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- Value Streams for Service Management
- Processes
- External Factors
- Summary
The ITIL Service Value System
1. Service Value System Overview
2. Opportunity, Demand, and Value
3. The ITIL Guiding Principles
  - Focus on Value
  - Start Where You Are
  - Progress Iteratively with Feedback
  - Collaborate and Promote Visibility
  - Think and Work Holistically
  - Keep it Simple and Practical
  - Optimize and Automate
  - Principle Interaction
4. Governance
  - Governing Bodies and Governance
  - Governance in the SVS
5. Service Value Chain
  - Plan
  - Improve
  - Engage
  - Design and Transition
  - Obtain/build
  - Deliver and Support
6. Continual Improvement
  - Steps of the Continual Improvement Model
  - Continual Improvement and the Guiding Principles
7. Practices
8. Summary
Management Practices
1. General Management Practices 89
  - Architecture Management
  - Continual Improvement
  - Information Security Management
  - Knowledge Management
  - Measurement and Reporting
  - Organizational Change Management
  - Portfolio Management
  - Project Management
  - Relationship Management
  - Risk Management
  - Service Financial Management
  - Strategy Management
  - Supplier Management
  - Workforce and Talent Management
2. Service Management Practices
  - Availability Management
  - Business Analysis
  - Capacity and Performance Management
  - Change Control
  - Incident Management
  - IT Asset Management
  - Monitoring and Event Management
  - Problem Management
  - Release Management
  - Service Catalogue Management
  - Service Configuration Management
  - Service Continuity Management
  - Service Design
  - Service Desk
  - Service Level Management
  - Service Request Management
  - Service Validation and Testing
3. Technical Management Practices
  - Deployment Management
  - Infrastructure and Platform Management
  - Software Development and Management

Lead Instruktur

Team Training

JADWAL, METODE, KETENTUAN, INVESTASI DAN FASILITAS ONLINE TRAINING

Jadwal Online Training 2021

11 – 12 Januari 2021
13 – 14 Januari 2021
15 – 16 Januari 2021
18 – 19 Januari 2021
20 – 21 Januari 2021
22 – 23 Januari 2021
25 – 26 Januari 2021
27 – 28 Januari 2021
29 – 30 Januari 2020
1 – 2 Februari 2021
3 – 4 Februari 2021
5 – 6 Februari 2021
8 – 9 Februari 2021
10 – 11 Februari 2021
15 – 16 Februari 2021
17 – 18 Februari 2021
19 – 20 Februari 2021
22 – 23 Februari 2021
24 – 25 Februari 2021
26 – 27 Februari 2021
1 – 2 Maret 2021
3 – 4 Maret 2021
5 – 6 Maret 2021
8 – 9 Maret 2021
12 – 13 Maret 2021
15 – 16 Maret 2021
17 – 18 Maret 2021
19 – 20 Maret 2021
22 – 23 Maret 2021
24 – 25 Maret 2021
26 – 27 Maret 2021
29 – 30 Maret 2021
31 Maret – 1 April 2021
5 – 6 April 2021
7 – 8 April 2021
9 – 10 April 2021
12 – 13 April 2021
14 – 15 April 2021
16 – 17 April 2021
19 – 20 April 2021
21 – 22 April 2021
23 – 24 April 2021
26 – 27 April 2021
28 – 29 April 2021
30 April – 1 Mei 2021
3 – 4 Mei 2021
5 – 6 Mei 2021
7 – 8 Mei 2021
10 – 11 Mei 2021
24 – 25 Mei 2021
28 – 29 Mei 2021
2 – 3 Juni 2021
4 – 5 Juni 2021
7 – 8 Juni 2021
9 – 10 Juni 2021
11 – 12 Juni 2021
14 – 15 Juni 2021
16 – 17 Juni 2021
18 – 19 Juni 2021
21 – 22 Juni 2021
23 – 24 Juni 2021
25 – 26 Juni 2021
28 – 29 Juni 2021
30 Juni – 1 Juli 2021
2 – 3 Juli 2021
5 – 6 Juli 2021
7 – 8 Juli 2021
9 – 10 Juli 2021
12 – 13 Juli 2021
14 – 15 Juli 2021
16 – 17 Juli 2021
21 – 22 Juli 2021
23 – 24 Juli 2021
26 – 27 Juli 2021
28 – 29 Juli 2021
30 – 31 Juli 2021
2 – 3 Agustus 2021
4 – 5 Agustus 2021
6 – 7 Agustus 2021
11 – 12 Agustus 2021
13 – 14 Agustus 2021
18 – 19 Agustus 2021
20 – 21 Agustus 2021
23 – 24 Agustus 2021
25 – 26 Agustus 2021
27 – 28 Agustus 2021
30 – 31 Agustus 2021
1 – 2 September 2021
3 – 4 September 2021
6 – 7 September 2021
8 – 9 September 2021
10 – 11 September 2021
13 – 14 September 2021
15 – 16 September 2021
17 – 18 September 2021
20 – 21 September 2021
22 – 23 September 2021
24 – 25 September 2021
27 – 28 September 2021
29 – 30 September 2021
1 – 2 Oktober 2021
4 – 5 Oktober 2021
6 – 7 Oktober 2021
8 – 9 Oktober 2021
11 – 12 Oktober 2021
13 – 14 Oktober 2021
15 – 16 Oktober 2021
20 – 21 Oktober 2021
22 – 23 Oktober 2021
25 – 26 Oktober 2021
27 – 28 Oktober 2021
29 – 30 Oktober 2021
1 – 2 November 2021
3 – 4 November 2021
5 – 6 November 2021
8 – 9 November 2021
10 – 11 November 2021
12 – 13 November 2021
15 – 16 November 2021
17 – 18 November 2021
19 – 20 November 2021
22 – 23 November 2021
24 – 25 November 2021
26 – 27 November 2021
29 – 30 November 2021
1 – 2 Desember 2021
3 – 4 Desember 2021
6 – 7 Desember 2021
8 – 9 Desember 2021
10 – 11 Desember 2021
13 – 14 Desember 2021
15 – 16 Desember 2021
17 – 18 Desember 2021
20 – 21 Desember 2021
22 – 23 Desember 2021
27 – 28 Desember 2021
29 – 30 Desember 2021

Metode Training Online

Metode pelatihan online dapat dilakukan dengan dua metode dimana Peserta dapat memilih metode yang sesuai. Metode tersebut adalah :

Metode Peserta Belajar Online Mandiri (Asinkron) yaitu:

Peserta mendownload materi pelatihan (dalam bentuk file PPT/PDF/video) dan belajar mandiri dengan waktu belajar diatur sendiri oleh peserta.
Masa aktif tayang setiap materi pelatihan 4 minggu dengan disediakan konsultasi maks 4 jam online dihitung sejak materi mulai ditayangkan.
Apabila diperlukan peserta dapat diskusi atau konsultasi terkait dengan materi yang akan difasilitasi oleh konsultan/trainer melalui berbagai media seperti Google Meet, Hang Out, Zoom, Team link, atau WhatsApp sesuai dengan kesepakatan.
Tersedia paket harga khusus jika ada beberapa orang mendaftar untuk training yang sama dan dari perusahaan yang sama

Metode Live Online Training (Sinkron) yaitu:

Instruktur mengajar secara LIVE dengan durasi 4 jam perhari selama 2 hari secara terjadwal
Media Live training dapat menggunakan Google Meet, Hang Out, Zoom atau Team link.
Tersedia harga khusus jika training yang sama diikuti oleh beberapa peserta dari perusahaan yang sama

Ketentuan Online Training

Persiapan Peserta

Dianjurkan menggunakan laptop, bukan smartphone.
Koneksi internet yang stabil.
Buku dan alat tulis.

Platform yang digunakan

Beberapa alternative platform Zoom, Google Meet, Hang Out, Team link atau Webex untuk conference live training
Materi, tugas dan dokumen lain akan diupload dalam Google Classroom
Peserta menginstall aplikasi sesuai yang akan digunakan

Investasi dan Fasilitas Online Training

Course Fee Rp 2.900.000
Modul online training
Certificate training Hardcopy dan atau Softcopy

JADWAL DAN INVESTASI TRAINING KELAS

Jadwal Training 2021

Hotel Ibis Malioboro, Yogyakarta

11 – 12 Januari 2021
18 – 19 Januari 2021
25 – 26 Januari 2021
1 – 2 Februari 2021
8 – 9 Februari 2021
15 – 16 Februari 2021
22 – 23 Februari 2021
1 – 2 Maret 2021
8 – 9 Maret 2021
22 – 23 Maret 2021
29 – 30 Maret 2021
5 – 6 April 2021
12 – 13 April 2021
19 – 20 April 2021
26 – 27 April 2021
3 – 4 Mei 2021
10 – 11 Mei 2021
24 – 25 Mei 2021
2 – 3 Juni 2021
7 – 8 Juni 2021
14 – 15 Juni 2021
21 – 22 Juni 2021
28 – 29 Juni 2021
5 – 6 Juli 2021
12 – 13 Juli 2021
21 – 22 Juli 2021
26 – 27 Juli 2021
2 – 3 Agustus 2021
11 – 12 Agustus 2021
18 – 19 Agustus 2021
23 – 24 Agustus 2021
30 – 31 Agustus 2021
6 – 7 September 2021
13 – 14 September 2021
20 – 21 September 2021
27 – 28 September 2021
4 – 5 Oktober 2021
11 – 12 Oktober 2021
20 – 21 Oktober 2021
25 – 26 Oktober 2021
1 – 2 November 2021
8 – 9 November 2021
15 – 16 November 2021
22 – 23 November 2021
29 – 30 November 2021
6 – 7 Desember 2021
13 – 14 Desember 2021
20 – 21 Desember 2021
27 – 28 Desember 2021

Investasi dan Fasilitas Training Kelas

Rp 6.900.000 (Non Residential, Belum Termasuk Pajak PPn 10%)
Jika Perusahaan /Instansi mengirimkan lebih dari satu peserta pada judul dan tanggal yang sama maka akan di berikan potongan harga pada peserta kedua dan seterusnya masing – masing sebesar Rp 1.000.000 per peserta.
VIP training Rp 8.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak PPn 10%)
Quota minimum 2 peserta
Fasilitas: Certificate, Training kits, USB, Lunch, Coffe Break, Souvenir
Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/ Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 3 peserta)