SERVICE ORIENTATION – Available Online
JADWAL TRAINING ONLINE
23 – 24 Februari 2021 | IDR 3.750.000,- Online Training
02 – 03 Maret 2021 | IDR 3.750.000,- Online Training
Jadwal Training Online 2021 Selanjutnya …
JADWAL TRAINING KELAS
07 – 09 April 2021 | IDR 6.750.000 per peserta di Yogyakarta
20 – 22 April 2021 | IDR 6.750.000 per peserta di Yogyakarta
Jadwal Training Kelas 2021 Selanjutnya …
SERVICE ORIENTATION TRAINING DESCRIPTION
Service Orientation — Listening to and understanding the client (both inside (colleagues) and outside company); anticipating client needs; giving high priority to client satisfaction. To most citizens, the contact person is the organization. In their eyes, the organization is only as competent, knowledgeable, courteous, and reliable as the person who represents it. Even if the client is not wholly satisfied with a product or service, if excellent, efficient client service is offered, they will be more likely to return to you, which is good for business. Remember no clients means no business. If you understand your clients, you can better determine which of your products or services are more suitable for them and you can even develop and deliver a more tailored product or service.
SERVICE ORIENTATION TRAINING OBJECTIVES
- Understand how to respond and meet the basic needs of customers
- Knowing how to appropriately respond to customer
- Maintain good communication and relationship with clients
- Taking personal responsibility
- Improve the quality of self to improve the quality of service to customers
- Using long-term perspective
SERVICE ORIENTATION TRAINING OUTLINES
- Personality Profile
- Service Business
- Client Service Orientation
- Service Paradigm
- Client Types & Need Identification
- Identify Positive Service Attitude
- Body Language Honesty
- Positive Communication Skill
- SER (Self Esteem, Empowerment, Recover)
- VICE (Vision, Improved, Care, Exceed Expectation)
- Complaint Handling
- Professionalism under Pressure
- Maintain and develop relationship to corporate
METHOD
Lecturing, diskusi partisipatif, tanya jawab, dan studi kasus
INSTRUCTOR
Dr. Sri Handari Wahyuningsih, SE., M.Si.
JADWAL TRAINING 2021
JADWAL TRAINING ONLINE 2021
- 23 – 24 Februari 2021
- 2 – 3 Maret 2021
- 9 – 10 Maret 2021
- 17 – 18 Maret 2021
- 25 – 26 Maret 2021
- 30 – 31 Maret 2021
- 6 – 8 April 2021
- 12 – 13 April 2021
- 15 – 16 April 2021
- 21 – 22 April 2021
- 27 – 28 April 2021
- 5 – 6 Mei 2021
- 11 – 12 Mei 2021
- 18 – 19 Mei 2021
- 27 – 28 Mei 2021
- 3 – 4 Juni 2021
- 8 – 9 Juni 2021
- 16 – 17 Juni 2021
- 22 – 23 Juni 2021
- 29 – 30 Juni 2021
- 1 – 2 Juli 2021
- 6 – 7 Juli 2021
- 12 – 13 Juli 2021
- 15 – 16 Juli 2021
- 22 – 23 Juli 2021
- 27 – 28 Juli 2021
- 3 – 4 Agustus 2021
- 11 – 12 Agustus 2021
- 19 – 20 Agustus 2021
- 24 – 25 Agustus 2021
- 30 – 31 Agustus 2021
- 2 – 3 September 2021
- 7 – 8 September 2021
- 13 – 14 September 2021
- 16 – 17 September 2021
- 22 – 23 September 2021
- 28 – 29 September 2021
- 5 – 6 Oktober 2021
- 13 – 14 Oktober 2021
- 20 – 21 Oktober 2021
- 25 – 26 Oktober 2021
- 28 – 29 Oktober 2021
- 1 – 2 November 2021
- 4 – 5 November 2021
- 9 – 10 November 2021
- 18 – 19 November 2021
- 24 – 25 November 2021
- 29 – 30 November 2021
- 2 – 3 Desember 2021
- 7 – 8 Desember 2021
- 14 – 15 Desember 2021
- 20 – 21 Desember 2021
BIAYA DAN FASILITAS TRAINING ONLINE
- Course Fee Rp 3.750.000
- Modul pelatihan berbentuk soft copy.
- Sertifikat pelatihan berbentuk e-Certificate.
Platform Training Online
- Media Live training menggunakan Zoom Video Conference
- Instruktur mengajar secara LIVE dengan durasi 6 jam perhari selama 2 hari
- Tersedia Harga special apabila training yang sama diikuti oleh lebih dari 3 orang peserta dari perusahaan yang sama.
Persiapan peserta?
- Sangat dianjurkan menggunakan laptop, bukan smartphone.
- Koneksi internet yang stabil.
- Buku dan alat tulis.
- Penyelenggara akan memberikan undangan berupa link sehari sebelum dimulai.
JADWAL TRAINING KELAS 2021
- 7 – 9 April 2021
- 20 – 22 April 2021
- 4 – 6 Mei 2021
- 18 – 20 Mei 2021
- 15 – 17 Juni 2021
- 21 – 23 Juni 2021
- 7 – 9 Juli 2021
- 27 – 29 Juli 2021
- 3 – 5 Agustus 2021
- 25 – 27 Agustus 2021
- 14 – 16 September 2021
- 28 – 30 September 2021
- 6 – 8 Oktober 2021
- 20 – 22 Oktober 2021
- 16 – 18 November 2021
- 22 – 24 November 2021
- 8 – 10 Desember 2021
- 22 – 24 Desember 2021
Hotel eL Royale | Yogyakarta
Hotel the 101 Tugu | Yogyakarta
Hotel Cavinton | Yogyakarta
BIAYA TRAINING KELAS
- Biaya training IDR 6.750.000 per peserta – Non–residential, belum termasuk pajak. Pelaksanaan di Yogyakarta minimal peserta 2 orang.
- Venue training lain: Bandung, Surabaya, Malang, Bali, Lombok, Batam, dengan minimal peserta 4 orang. Biaya investasi – at proposal
FASILITAS TRAINING KELAS
- Training Modul
- Training kits
- Qualified instructor
- Fine bag pack
- Flashdisk berisi materi
- Sertifikat
- Polo shirt
- Training photo
- 2x coffee break dan lunch
- Transport Service dari airport ke hotel (min. 2 orang peserta dari perusahaan yg sama)