SERVICE QUALITY (LEVEL INTERMEDIATE)

Acara

26 – 27 Februari 2020 | Rp 4.500.000/ peserta di Jakarta
23 – 24 Maret 2020 | Rp 4.500.000/ peserta di Jakarta
22 – 23 April 2020 | Rp 4.500.000/ peserta di Jakarta

Jadwal Training 2020 Selanjutnya …

SERVICE QUALITY (LEVEL INTERMEDIATE) TRAINING OUTLINE

1. Mengetahui dan mengenal customer internal dan eksternal
2. Memahami dan menguasai Six Level of Service Measurement
3. Memahami penggunaan Customer Perception Point
4. Memahami fungsi dan pentingnya pemetaan alur transaksi pelayanan
5. Mengenal dan memahami gaya pelayanan
6. Mengetahui dan memahami kelebihan dan kekurangan pelayanan sekarang dan bagaimana memperbaikinya dengan memanfaatkan SERVQUAL

INSTRUCTOR SERVICE QUALITY (LEVEL INTERMEDIATE)

Nugroho Wicaksono, MM. MNLP and Team

VENUE SERVICE QUALITY (LEVEL INTERMEDIATE)

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION SERVICE QUALITY (LEVEL INTERMEDIATE)

2 hari

JADWAL TRAINING 2020

1. 26 Feb 2020-27 Feb 2020
2. 23 Mar 2020-24 Mar 2020
3. 22 Apr 2020-23 Apr 2020
4. 06 Mei 2020-07 Mei 2020
5. 24 Jun 2020-25 Jun 2020
6. 22 Jul 2020-23 Jul 2020
7. 26 Agust 2020-27 Agust 2020
8. 23 Sep 2020-24 Sep 2020
9. 28 Okt 2020-29 Okt 2020
10. 25 Nop 2020-26 Nop 2020
11. 23 Des 2020-24 Des 2020

INVESTMENT PRICE/PERSON :

1. 4.500.000/person (full fare) or
2. 4.250.000/person (early bird, payment 1 week before training) or
3. 3.950.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS :

1. Modul Training
2. Flashdisk Training berisi materi training
3. Sertifikat
4. ATK: NoteBook dan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training dengan fasilitas Full AC dan multimedia
9. Makan siang dan 2 kali coffeebreak
10. Instruktur yang Qualified

SERVICE QUALITY (LEVEL INTERMEDIATE)

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